At purequality100, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a flexible refund and exchange policy to accommodate your needs.
1. 60-Day No-Reason Refund
We provide a 60-day, no-reason refund service for all customers. Within 60 days of receiving your order, you may return the product for a full refund, no questions asked. The product must be in its original condition, unused, and with all tags attached.
2. 120-Day Exchange Policy
In addition to our refund policy, we also offer a 120-day exchange service. If you are not completely satisfied with the product you received, you may contact us within 120 days of receiving your order to arrange for an exchange. We will gladly replace the product with a brand-new one of the same model and brand.
How to Initiate a Refund or Exchange
To initiate a refund or exchange, please follow these steps:
- Contact our customer service team at [email protected] within the specified timeframe.
- Provide your order number and details of the product you wish to return or exchange.
- Our customer service team will guide you through the return or exchange process and provide you with further instructions.
Contact Us
If you encounter any problems or have any questions regarding our refund and exchange policy, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing purequality100. We value your business and strive to provide you with the best possible shopping experience.